Returns & Exchanges
At The Bed Shop Edinburgh, we want you to be completely satisfied with your new sleep setup. If your purchase isn't quite right, we offer a straightforward 14-day return policy for unused items in their original packaging.
Contact Our Showroom
Notify our customer service team within 14 days of delivery by emailing or calling our Edinburgh store to initiate your return request.
Prepare Your Item
Ensure the mattress or bed frame is unassembled and kept in its original protective plastic wrapping to meet our hygiene and safety standards.
Schedule Collection
We will arrange a convenient time for our specialist delivery team to collect the item from your home, or you can drop it off at our local warehouse.
Receive Your Refund
Once our team inspects the returned goods, we will process your full refund minus any applicable collection fees to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing